We have interviewed cases using iOS devices at Nakameguro Station on Tokyu Corporation.
Everyone is Yoshida of ASCII.By the way, I have covered Nakameguro Station on the Tokyu Toyoko Line because Tokyu Corporation is promoting advanced initiatives using iPhone and iPad.
The official name of Tokyu Corporation is Tokyu Corporation.It is a company that develops a first -class railway business, mainly in the western part of Tokyo and the eastern Kanagawa prefecture.The Toyoko Line connecting Shibuya and Yokohama is famous for the rural lines that connect to Chuo Rin, via Shibuya and Futakotamagawa.
A route map posted on the Tokyu Corporation website.There are 8 routes in Tokyu alone
The Tokyo Metro is a mutual operation directly with the Hanzomon Line, Hibiya Line, Fukutoshin Line, Namboku Line, and Toei Subway, so you will often see Tokyu vehicles in the subway premises.
From the starting point Shibuya Station, the Tokyo Metro 4 routes and one Toei Subway line are being operated directly.The figure shows the route map seen in the "Tokyu Line App"
You can go to Kawagoe, Tokorozawa, Kitasenju, Tobu Zoological Park via Shibuya.
In particular, the amazing is interchangeable direct operation via the Fukutoshin Line.The west of Kotake Mukaihara Station, which is at the border between Nerima Ward and Toshima Ward, is connected to the Yurakucho Line, the Seibu Yurakucho Line, the Seibu Ikebukuro Line, and the Tobu Tojo Line.Operating driving distance is long, and on weekdays rush hours, from Yokohama Station on the Toyoko Line to Hanno Station on the Seibu Ikebukuro Line or Forest Park Station on the Tobu Tojo Line, using S -Train, a paid express train designated by seats, on holidaysYou can go to Seibu Chichibu Station without transfer.
In addition to Tokyu, Kotake Mukaihara Station in Tokyo Metro, where the trains of the Tokyo Metro Fukutoshin Line, the Seibu Yurakucho Line, and the Minato Mirai Line trains enter the same home.Actually, there are also direct driving trains with the Seibu Ikebukuro Line and Tobu Tojo Line, so if the diamond is disturbed, the operation bulletin will be chaotic.
Tokyu vehicle for Kotsujin stops at Kotake Mukaihara Station
In addition, the south of Yokohama Station, the end point of the Toyoko Line, is operating directly with the Minato Mirai Line of the Yokohama High Speed Rail, which is connected to Motomachi and Chinatown.
South of Yokohama Station, the end point of the Tokyu Toyoko Line, has a mutual direct operation with the Minato Mirai Line of the Yokohama High Speed Rail, so you can immediately go to Motomachi / Yokohama Chinatown.
In this way, the Tokyu Line has a line and vehicles of each company, so even residents in Tokyo may not know which train to take.Especially when the diamond is disturbed due to accidents or congestion, it is in a state of being raised.If you have a significant train delay at Kotake Mukaihara Station where five vehicles of Tokyu, Tokyo Metro, Tobu, Seibu, and Yokohama High Speed Rails are on the same platform, you will not know what to believe.
In order to quickly share accurate operation information in the company, Tokyu Corporation has introduced a solution using clouds, smartphones and tablets in order to quickly share accurate operation information in such complex and overcrowded diamonds.
As you can see from the title, the adopted equipment is about 1,000 iPhones, mainly iPhone 6s Plus, and about 1,000 iPads, mainly iPad Air 2.It seems that Tokyu had previously introduced other companies' terminals in another case, but considering long -term operation, as a result of examining hardware, OS compatibility, and ease of obtaining, introduction of iOS devices.It seems that it has been decided.The iPad is mainly used by backyards and management departments, and the iPhone is used by on -site station staff.
There are about 1,000 iPhone units, mainly iPhone 6s, and about 1,000 iPads, mainly iPad Air 2.A total of about 2,000 iOS devices have been introduced
Specifically, we link the iOS device and the train operation management system TID (Traffic Information Display) to share accurate information throughout the company even when operating diamonds are disturbed due to congestion or accident, etc.It seems to be useful not only for recovery work but also for announcements for passengers.
By linking TID and iOS devices, which informs the train operation status in real time, it has become easier to share information in the event of trouble.
The advantage of station staff working at the station site is that they can respond smoothly than before for inquiries from passengers during operation schedules.
Then, before the introduction of the iPhone, the only way to do it was to get information from the station office and so on.A station staff who is forbidden to bring in private smartphones to passengers who are close to real -time information obtained from smartphone route search applications and Twitter, so to speak.
By the way, some information obtained from TID, a train operation management system, is generally open, and you can refer to the operation information and delay information in the "Tokyu Line App" of iOS / Android.With this Tokyu Line app, you can get a delay certificate when the diamond is disturbed, so if you are commuting to work on the Tokyu Line, you may want to install it.
iOS version of "Tokyu Line App".Even general users can accurately grasp the operation status of the train
This time, the workflow around here could not be covered, but it seems that the sharing of data such as site photos and reports required for business at the time of delay, etc. uses the file sharing service "BOX".The BOX has a function to automatically upload photos taken to the specified folder, and in Tokyu, a mechanism to identify the location on Google Maps based on the location information of the photos taken.。
iOS "BOX" app.Of course, an Android version is also available
Mac version "BOX" app.Of course, a Windows version is also available
Furthermore, the BOX also has a function called "Box Notes", which can be simultaneously edited by multiple people, and will create a correction diamond based on the information written in Box Note during the diamond delay.that's right.According to Shiro Yazawa, the director of the Tokyo Express Railway Railway Business Division's Electric Division, "The construction of a dedicated system is too time -consuming and costly, so we decided to develop in combination with existing services and APIs."By the way, BOX services may be available for about 2,000 iOS devices for iPhone and iPad, and Box Notes's internal occupancy is the number one in the world.
The introduction has become extremely long, but here is the main subject.As mentioned above, Tokyu Corporation, which had been using iOS devices to share information, developed the "Barrier -free contact app" to improve services to passengers.Two years after the concept, the exam was introduced in November last year and has been full -scale operation since May this year.
It's a straight -ball name.It is an application for smooth cooperation between station staff, boarding station and getting off station when using trains for those who use wheelchairs and white sticks.On the Tokyu Line, it is possible to assist passengers using wheelchairs and white sticks, except for the children's national line, which is an unmanned station.So, this time, I was interviewed about the flow of helping passengers in wheelchairs.
The first thing that the passenger arrives at the station in a wheelchair is to communicate the train, the destination, the train to be used, etc. to the station staff.In response to this information, the station staff will tell you that all station staff at the station need help using the "barrier -free contact app".
The photo is in the demonstration, so I go to the home, but if you get on a wheelchair, you will have to tell the train you want to go to at the ticket gate.
Other station staff can grasp the outline in the push notification, and the "person in charge" will accompany the platform with passengers who need assistance.The amazing thing about this app is that the person in charge can be decided as a candidate.Even if it is a large station with a station manager like Nakameguro Station, that is not the case if the station staff sitting at the station office is always empty.Because you may be busy with other tasks, station staff who are not in urgent tasks can be promptly supported by giving them on the app as a person in charge.
You will be notified that there are passengers who need assistance as shown in the photo
Until now, three station staff may share three tasks: reception, assistance, and contact station, and accurate information will not be transmitted due to incorrect hearing due to radio or oral communication.It seems that there was something.On the other hand, after the introduction of the app, no verbal contact was needed, and it was possible to handle assistance and contact alone.
The station staff who asks the destination and the location of the vehicle you want to ride from passengers who need assistance will decide on a train to check the current operation status on the train operation management system TID.
After that, we will enter information to tell the station staff at the exit station.
Slobes for wheelchairs are carried by the station staff in charge of assistance and placed as shown in the photo when boarding.
On the back of the slobe, there is a paper that summarizes the operating number and the number of vehicles of each company that operates directly in addition to the Tokyu Line.
By the way, after putting the passenger on the train, the station staff starts to mess with the smartphone.
After putting the passenger, the station staff starts to mess with the smartphone.By the way, gloves are ordinary gloves, not smartphone compatible, but they were operated with Swiss.
Looking at what to do, I was reading the QR code posted on the home door.In fact, all the QR code is posted on the home door installed on the Tokyu Line, and you can record a detailed riding position by reading it in the "Barrier -free contact application".This innovative mechanism can reduce the number of staff to work in contact work.Now that there are many foreign tourists due to the growing demand for inbound demand, it would be a great achievement that one station staff would put it on another job.
The station staff scans the QR code posted on the home door where the passengers are on board and record it in the app.If the station staff is playing with the smartphone, they are doing this work, so do not make any complaints.
The position is recorded as "8th car from the front" and "4th door from the front".It is said that the car No. 1 and No. 2 are not displayed because the vehicles that are heading up and up in Tokyo Metro, which operate directly directly, are the opposite of Tokyu.
Then, what to do at the getting off station is that two station staff are available before and after the application is introduced.Specifically, it is a station staff who helps from the boarding station and assists the passengers at the station ticket gate.The number of people involved is the same, but before and after the introduction of the app, the effort was a difference in clouds.
The most benefit of the introduction of the app is the station staff who helps from the boarding station.Before the introduction of the app, write down the information of the train that the passengers who need assistance entered down, grasp the arrival time based on the diamond, and set it to the alarm to inform the train approach with a kitchen timer.In addition, set an alarm with another timer so that the train is getting closer.It's a snack -like two -stage set.Of course, the station staff is not sleeping.He said that he used multiple alarms so that there was no delay in assistance, as it would be assisted in parallel with other tasks.A dedicated slope is required to get on and off a wheelchair, so if the assistance is delayed, it will lead to diamond disorder and will affect more passengers.
Passengers information will be distributed by push notifications in real time to station staff at getting off station.
The information recorded in the boarding station application is also reflected in the app at the getting off station.
After the introduction of the app, of course, the kitchen timer was no longer needed.The app will notify the station staff on the two -stage alert the train operation status, so you do not have to set the timer.In addition, the app is linked to the train operation management system TID, and even if the train is delayed, it will give an alert according to the accurate arrival time.In addition, information such as wheelchairs, electric wheelchairs, white sticks, guide dogs, and presence or absence of carriers are also transmitted to the exit station via the app.At getting off station, you can accurately grasp the necessary equipment and personnel, such as slopes, in advance.
Until now, we used the kitchen alarm to understand the approach of the train on which passengers were on board.With the introduction of the app, it will automatically sound an alarm in conjunction with the TID of the train operation management system.
In Tokyu, we are promoting barrier -free stations, such as arranging qualifications for "service brokers", which are an assisted expert in wheelchairs, at each station.At Nakameguro Station on the Toyoko Line, an average of 30-40 people a day, the starting point of the Toyoko Line and the Denentoshi Line, and at Shibuya Station, which is a terminal station where you can transfer to multiple routes, average about 100 people per day in a wheelchair.It seems that it is using.With this initiative using iOS devices, I imagined a future where everyone could go anywhere at any time.
But the story doesn't end here.There are still more problems.In fact, the solutions introduced this time are actually limited to the Tokyu line.As introduced at the beginning, Tokyu has many routes that operate directly directly with other private railways and subway subway, and if the passengers of wheelchair passengers or get off the station are other companies, information records and telephone -based information are the same as before.It seems to be an oral communication.
In addition to the conventional eight -car trains, the Hibiya Line has been introducing a 7 -car new vehicle (Tokyo Metro 13000 series) since FY2016, and the train heading to the Fukutoshin Line is usually 8 cars.There is a 10 -car train of the F -Liner that operates every 15 minutes during the day, and the 10 -car train of the Seat -designated limited express train (Seibu 4000 series), and the record and transmission by hand is quite complicated.increase.
If the boarding station or getting off station is on another company, it will be transmitted by paper and telephone.
It is said that discussions with other companies are currently proceeding, but Seibu has introduced a system of the same species as Tokyu, a "wheelchair -use customer guidance business support system".Is currently being advanced.
In Tokyu, the manned station has been barrier -free, making it easy to use trains in wheelchairs.And the "barrier -free contact app" has also established an efficient assistance workflow.In the future, we hope that railway companies will cooperate to further expand this efficient assistance workflow.
As an aside, at the time of the interview, we were fortunate to commemorate the 90th anniversary of the Toyoko Line to meet the wrapping train that reproduced the painting of the Tokyu Old 5000 series (blue).It is a train that runs only one train.The train itself is 5000 series 5122 formation.
A wrapping train commemorating the 90th anniversary of the opening of the Toyoko Line, which runs only one train.It is written as the 90th anniversary of Toyoko in the red background.
The train itself is a new 5000 series 5122 train that has been introduced since 2002.
In addition, the iPhone used by the station staff was connected to the Tokyu red straps, and the stylus used when it was difficult to operate with gloves was also set.
The iPhone that the station staff has is a landmark of Tokyu's red strap and stylus