Mr. A, who works for a large game company, was hacked (hijacked) by Apple's ID at the end of August. It's exactly the same time as nude photos of overseas celebrities coming out of iCloud. Why did he realize he was a hacker? Then, we finally found our own Apple ID, how to deal with it? I'd like to introduce the events of a certain day in chronological order.
Apple ID was hacked.
16:30 one Sunday-there's a message on iPhone. Asked if you can add "FaceTime" and "iMessage" to email addresses you don't remember, the screen says "Yes" and "No". Although I didn't notice the hijacking at this time, I felt very suspicious, so I chose "no". I tried to confirm Apple ID from the Settings application, but there was nothing but my own account.
23:00-when I got home, I checked my email at home and found an email with the theme "Apple ID information updated". When I saw this, I said, "I've been defeated!" Then try hijacking Apple ID.
| いろいろなページを見たが、それぞれの対応の仕方が微妙に違っていたりしてよくわからない。とりあえず日付が新しいソースの情報を元に対応することにした |
First try to use "App Store" to try out the appropriate application, but the message "password is different" is displayed and cannot be run. It's certain that it was hacked here.
| 『App Store』を開いてアプリをダウンロードしようとしても、バスワードが違うためにApple IDにサインインできない。ハッキング確定だ |
The next step is to open the login page on Apple ID on Apple's website. Send Apple ID password reset email to registered home email address, and no email is received. There is also a website with the message that "if it is the address of iCloud, it may not be changed", so I tried it, but I didn't get an email.
Explore ways to deal with hackers
23:30-the next thing to do is to call Apple support, but because it's late at night, Apple's website makes an appointment for them to call back. Open the contact Apple support page in "support", "Apple ID", "contact us". After opening "other Apple ID themes", "iTunes Store account Security", you can make reservations from the "Please call at a specified date and time" project. If it's business hours, the consultant can contact me right away. Anyway, he called me at 10:15 the next day.
| Apple IDのサポートページへ |
| 「サポート」タブから「Appleサポートへようこそ」ページを開き、［Apple ID］をクリック |
| 問い合わせページへ |
| 「Apple IDサポート」のページから「お問い合わせ」を表示して［お問い合わせ］ボタンをクリック |
| サポート方法を選ぶ |
| 「Appleサポートにお問い合わせ」ページでは、「アドバイザーからの連絡」「指定した日時に連絡」「後日に電話」からサポート方法を選べる |
Although I have made an appointment, I am still quite uneasy at this stage. I don't know if I should stop my credit card first. In the case of a stop, you need to change the payment information through reissue, because you know there is trouble, so you are very upset.
A message on one website reads: "Apple ID needs to enter credit card information on the new device." maybe you don't have to worry about the card being used illegally, while others say, "I bought a lot of Pazdra's Sorcerer's Stone with my credit card." I don't know which one to believe. Uneasy.
00:00 the next day-I couldn't sleep if it went on like this, so I had to contact the card company to reissue it. Because it is late at night, you can stop the card, but you don't know if you use your resume and use it improperly. You can contact the person in charge tomorrow. On this day, although the card stopped, but a little uneasy, while entering the half-give-up mode while sleeping.
10:00-it is reassuring to receive contact from the credit card company and no sign of illegal use. Sure enough, although I slightly regret that "I don't want to stop the credit card", it is still convincing that people from the card company say that it is better to reissue it as far as possible.
Retrieve Apple ID
10:15-Apple calls to explain the situation and answers the department in charge. While feeling that the other person is used to it, he doesn't say "it's the usual one" and deal with it smoothly (laughter). Have them trace back to the hijacked account from the serial number of their device. In order to reclaim Apple ID from here, he was asked to answer "three secret questions".
"what? What's that? Do you remember? "I thought, my heart racing to ask the first question. "what about the car I bought for the first time? "that's a leisurely answer.
The next question is: "who was your best friend in high school?" "what, that? Who was my best friend in high school? It's probably those two people. Which one is it? I have no confidence in answering my friend's last name casually.
The third is: "what is the name of the town that spent its childhood?" "it's been moved twice, and I don't know which one it is! Anyway, I answered the person who lived for a second time for a long time, right...
In answer to three questions, the operator said, "only the first one is right." What?. No, I wanted to reconsider the expression of the problem, but if I told him he didn't remember, he would say, "I will send a reset link to the email address logged in in the previous Apple ID. If you receive it, please reset it." What, if you do this from the beginning. Click on the email link sent by Apple soon to reset the password and successfully retake Apple ID. An unexpectedly light ending.
In short, punish this first, log in from the website "My Apple ID", answer secret questions with "password and security", and "two-stage authentication" becomes "use". Is that a relief?
| 「My Apple ID」ページでは、登録しているApple IDの情報確認や管理ができる |
Summary (summary)
With regard to the hacker attack on Apple ID actually encountered by Mr. A, this paper summarizes the signal of the hacker intrusion and the main points of recovery, please refer to. The hacker signed to confirm the notification message of cooperation with the application with a strange e-mail address. "Apple ID information has been updated." the main points of the email on the subject open Apple's support page, though it is troublesome to reissue it through the consultant's phone. It is best to stop credit cards outside Apple's support time.
What do you think? An unexpected recovery is not difficult, and Apple seems to be responding quickly. Having said that, I can understand the feeling of "can't sleep".
If you read this, I suggest you do two-stage certification now.
http://support.apple.com/kb/HT5570?viewlocale=ja_JPRelated websites Apple support My Apple ID