Corporate service that can respond to Android's "telephone" app with peace of mind

Written By mobilephonebrand

On September 8 (local time), Google announced a new service for companies that can be used for the genuine telephone application on Android terminals.The company plans to start in the United States, Mexico, Brazil, Spain and India, and expand to other countries and regions.

Users tend to come from unknown numbers to smartphones unless they may be spam, but companies that use Verified Calls show their own name, corporate logo, and calls on the user's incoming call screen. become able to.

通常の着信画面(左)とVerified Callsの画面

For example, in the figure above, it can be seen that the call from a travel agency is a phone call to confirm the travel schedule.In addition, it can display reasons for confirming transfer from banks, notification of change of flights reserved from airline, and confirming delivery time.

Androidの「電話」アプリに顧客が安心して応答できる企業向けサービス開始

Verified Callsの例

In the mechanism, the server sends information to the customer telephone app when the company sends data such as the company and the other party's telephone number, the purpose of calling the company in advance to Google's dedicated call server.Then, when a company calls the other party, the telephone app compare the incoming call information and the company information received in advance, and if it matches, it will be displayed as a confirmed call.

Google states that privacy is safe because all information is deleted from the server within a few minutes after data confirmation.

You need a request to use this feature.Although it has not yet provided services in Japan, requests are now possible.

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