Mr. Yukie Ishida, director of the National Association of Consumer Affairs Counselors, pointed out issues with both MNOs and MVNOs while giving specific examples of consultations. Regarding MNOs, she often contracts with what is recommended at the store, and there are many cases where it is different from the actual usage.
Isn't it safe to say that there are many cases where MVNOs can't be canceled, two-year contracts and automatic renewals are bottlenecks, and there are no TV commercials or stores? There is also a point that is close to consumer psychology. He expressed his opinion, "I would like you to make an effort to let MVNO know about it."
Miki Osada, secretary-general of the National Regional Women's Organization Liaison Council, also expressed a negative opinion on automatic renewal after a two-year contract, saying, "The trade-in price is high and I don't think it's reasonable, so I stopped I'm wondering what's different from measures and cashback.Things like cashback are changing their shape and rampant.It's an unfair form for those who haven't changed." question the policy.
In addition, he simply pointed out, "If the three MNO companies provide easier-to-understand services, they can improve the long-term explanations at the shop." On the other hand, MVNOs said, "Low prices are good, but there are many beginners who need explanations," and further ease of understanding and support are required.
During the question-and-answer period, Chizuru Ikeda asked a question about the case of ``cannot be canceled.'' The department in charge responded, "(The system) is not permanent. We would like to respond as necessary."
Mr. Kita of Nomura Research Institute said, "If MVNO does everything (required), it will become MNO. Users will also understand why it is cheap. However, will MVNOs rush into such a battle (to become an MNO), or will they live separately?”
IIJ replied, "We have to put more emphasis on easy-to-understand services."
Rakuten has a system similar to that of an MNO, such as by developing a large number of physical stores. I think we have a chance to win where we don't take the user's point of view."
mineo agrees with Mr. Kita, saying, "I would appreciate it if you could understand the reason why it is cheap." We introduced that we are increasing the number of over-the-counter sales locations.